FAQ - The Imaginary Counters

Where do your teas and infusions come from?

At Les Comptoirs Imaginaires, we carefully select the best origins for our teas and infusions. Our products come from various regions of the world, ranging from the traditional tea gardens of Asia to the organic herbal tea plantations in Europe.

Are your teas natural and pesticide-free?

Absolutely. We are proud to offer you natural teas and infusions, free from pesticides and chemicals. We guarantee the quality of our products for your well-being.

How can I prepare tea to get the best flavor?

The preparation of tea depends on the type of tea you choose. However, in general, follow our recommendations for temperature and steeping time for each variety of tea. Check our preparation guide on our website for detailed instructions.

What is the best way to store my tea?

To preserve the freshness of your tea, it is essential to store it in a cool, dry place away from light. Use airtight containers to avoid any exposure to air.

Do you offer flavored teas?

Yes, we offer a range of exquisite flavored teas. These teas combine natural aromas, dried fruits, spices, and high-quality teas to create unique flavors.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You will be able to track the status of your delivery.

What is your return policy?

Due to the nature of our products, we do not accept returns. However, if you receive a defective or damaged product, please contact our customer service and we will find a suitable solution.

Where can I find your teas outside of your online store?

Our teas and infusions are currently only available online on our website. However, we are actively working to make them available in stores. Sign up for our newsletter, and we will communicate about all the new stores where our products will be found in the future.